Privacy policy

Privacy policy

Divine Aastha  is committed to protecting your privacy and ensuring that your personal data is collected,

processed, and used in accordance with the Information Technology (Reasonable Security

Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI

Rules) and the Information Technology (Intermediary Guidelines and Digital Media Ethics

Code) Rules, 2021 (Intermediary Rules).

This Privacy Policy outlines the types of information we collect from users, how we use it,

and your rights regarding your personal data. Please read the policy carefully. By using our

website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

The Company collects the following types of information from users:

 Customer Support Information: We collect personal details such as name, email

address, phone number, and other relevant information when users contact

customer support.

 Other Personal Information: Information that users provide while interacting with

our website or services (such as registration details, transaction history, and

feedback).

2. Purpose of Collection of Information

The information collected will be used for the following purposes:

 Customer Support: To respond to queries, provide assistance, and resolve issues

raised by users.

 Services Improvement: To improve our website, products, and services based on

user feedback and behavior. Communication: To send important updates, notiOications, and promotional

materials, if the user has consented to receive such communications.

 Compliance: To meet legal, regulatory, and contractual requirements.

3. Recipients of the Information

The personal information collected may be shared with the following recipients:

 Internal Teams: Our employees and team members who need access to the

information for providing customer support and fulOilling services.

 Third-Party Service Providers: Trusted third-party partners who assist us in

processing transactions, managing customer support, or conducting marketing

activities, under contractual obligations to protect your data.

 Regulatory Authorities: If required, your data may be shared with government

agencies or regulators for compliance with legal requirements.

4. Agency Collecting and Retaining Information

 Collecting Agency: The Company is the

primary agency collecting and processing your personal information.

 Retaining Agency: The Company will retain the information for the duration

necessary to fulOill the purposes outlined in this policy, and in compliance with legal

obligations.

5. Duration of Data Storage

The information provided by users will be stored for as long as necessary to fulOill the

purposes for which it was collected or as required by law. Once the data is no longer

required, it will be securely deleted or anonymized.

6. Consent and Withdrawal of Consent

 Consent: By providing your personal information, you consent to the collection, use,

and storage of your data as outlined in this Privacy Policy.

 Withdrawal of Consent: You have the right to withdraw your consent at any time by

contacting us. However, withdrawal of consent may affect our ability to provide

certain services to you, such as customer support or transaction processing.

7. Consequences of Withdrawing Consent

If you choose not to provide consent or withdraw your consent for the collection of your

personal information, certain services may not be available to you, such as customer

support or other functionalities that require the collection of personal data.8. Grievance Redressal Mechanism

8. Third-Party Disclosure/Transfer

Your personal information may be transferred to third-party service providers, contractors,

or affiliates who support our business operations. We will ensure that these third parties

adhere to the same level of protection for your personal information as required by law.

09. Security Practices and Procedures

We take the protection of your data seriously. The Company employs appropriate technical,

physical, and administrative security measures to safeguard your personal information from

unauthorized access, alteration, disclosure, or destruction.

 Encryption: We use encryption to protect sensitive data during transmission.

 Access Control: We limit access to personal data to authorized personnel only,

based on job roles and responsibilities.

 Regular Audits: We conduct regular security audits to ensure compliance with

internal security policies.

10. Prohibited Content and User Conduct

As a user of our website and services, you agree not to host, display, upload, modify,

transmit, store, update, or share any unlawful, harmful, or offensive content, including but

not limited to:

 Content that violates any applicable law.

 Content that is defamatory, obscene, or discriminatory.

 Content that infringes upon the intellectual property rights of others.

Violation of this policy may result in suspension or termination of your access to the

Company's services.

11. Changes to the Privacy Policy

The Company reserves the right to modify or update this Privacy Policy at any time. Any

changes to the policy will be posted on the Company's website, and the updated policy will

take effect immediately upon posting.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

 Email: care.divineaastha@gmail.com