Free Shipping
Privacy policy
Privacy policy
Divine Aastha is committed to protecting your privacy and ensuring that your personal data is collected,
processed, and used in accordance with the Information Technology (Reasonable Security
Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI
Rules) and the Information Technology (Intermediary Guidelines and Digital Media Ethics
Code) Rules, 2021 (Intermediary Rules).
This Privacy Policy outlines the types of information we collect from users, how we use it,
and your rights regarding your personal data. Please read the policy carefully. By using our
website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
The Company collects the following types of information from users:
● Customer Support Information: We collect personal details such as name, email
address, phone number, and other relevant information when users contact
customer support.
● Other Personal Information: Information that users provide while interacting with
our website or services (such as registration details, transaction history, and
feedback).
2. Purpose of Collection of Information
The information collected will be used for the following purposes:
● Customer Support: To respond to queries, provide assistance, and resolve issues
raised by users.
● Services Improvement: To improve our website, products, and services based on
user feedback and behavior.● Communication: To send important updates, notiOications, and promotional
materials, if the user has consented to receive such communications.
● Compliance: To meet legal, regulatory, and contractual requirements.
3. Recipients of the Information
The personal information collected may be shared with the following recipients:
● Internal Teams: Our employees and team members who need access to the
information for providing customer support and fulOilling services.
● Third-Party Service Providers: Trusted third-party partners who assist us in
processing transactions, managing customer support, or conducting marketing
activities, under contractual obligations to protect your data.
● Regulatory Authorities: If required, your data may be shared with government
agencies or regulators for compliance with legal requirements.
4. Agency Collecting and Retaining Information
● Collecting Agency: The Company is the
primary agency collecting and processing your personal information.
● Retaining Agency: The Company will retain the information for the duration
necessary to fulOill the purposes outlined in this policy, and in compliance with legal
obligations.
5. Duration of Data Storage
The information provided by users will be stored for as long as necessary to fulOill the
purposes for which it was collected or as required by law. Once the data is no longer
required, it will be securely deleted or anonymized.
6. Consent and Withdrawal of Consent
● Consent: By providing your personal information, you consent to the collection, use,
and storage of your data as outlined in this Privacy Policy.
● Withdrawal of Consent: You have the right to withdraw your consent at any time by
contacting us. However, withdrawal of consent may affect our ability to provide
certain services to you, such as customer support or transaction processing.
7. Consequences of Withdrawing Consent
If you choose not to provide consent or withdraw your consent for the collection of your
personal information, certain services may not be available to you, such as customer
support or other functionalities that require the collection of personal data.8. Grievance Redressal Mechanism
8. Third-Party Disclosure/Transfer
Your personal information may be transferred to third-party service providers, contractors,
or affiliates who support our business operations. We will ensure that these third parties
adhere to the same level of protection for your personal information as required by law.
09. Security Practices and Procedures
We take the protection of your data seriously. The Company employs appropriate technical,
physical, and administrative security measures to safeguard your personal information from
unauthorized access, alteration, disclosure, or destruction.
● Encryption: We use encryption to protect sensitive data during transmission.
● Access Control: We limit access to personal data to authorized personnel only,
based on job roles and responsibilities.
● Regular Audits: We conduct regular security audits to ensure compliance with
internal security policies.
10. Prohibited Content and User Conduct
As a user of our website and services, you agree not to host, display, upload, modify,
transmit, store, update, or share any unlawful, harmful, or offensive content, including but
not limited to:
● Content that violates any applicable law.
● Content that is defamatory, obscene, or discriminatory.
● Content that infringes upon the intellectual property rights of others.
Violation of this policy may result in suspension or termination of your access to the
Company's services.
11. Changes to the Privacy Policy
The Company reserves the right to modify or update this Privacy Policy at any time. Any
changes to the policy will be posted on the Company's website, and the updated policy will
take effect immediately upon posting.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
● Email: care.divineaastha@gmail.com